Privacy Policy
Rooted in Matrescence Ltd.
Last updated: August 2026
Rooted in Matrescence Ltd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy walks through how we collect, use, and protect your information when you use our website at RootedinMatrescence.ca (the “Site”) or services.
By using our Site or Services, you agree to the collection and use of information as described in this policy.
Information We Collect
We may collect the following types of information:
Contact Information: your name, email address, and phone number, when you fill out a form or reach out to us
Information about your child, such as age, birth history, feeding, sleep patterns, and relevant health history that you choose to share for the purpose of your consultation
Any other information you voluntarily share with us during intake forms, emails, messages, other communications, or consultations
Payment information (processed securely by our third-party payment processor; we do not store credit card details)
Usage Data: how you browse and interact with our website, gathered through cookies and analytics tools. You are responsible for disabling cookies in your web browser if you wish.
How We Use Your Information
We use what you share with us to:
Schedule, prepare for, and provide your consultation
Communicate with you about your booking, questions, or our Services
Provide sleep consulting services tailored to your family
Process your payments securely
Send you educational content, updates, or promotional communications, if you have opted in to receive them
Comply with legal obligations
Detect, prevent, and address fraud, security issues, and technical problems
Improve our website and the way we deliver our services
Sharing Your Information
We do not sell, trade, or rent your personal information to anyone. We may share it with:
Service providers: payment processors, booking/scheduling platforms, email delivery services, hosting providers, and analytics providers, who process data on our behalf and are bound by confidentiality obligations
Legal and safety purposes: where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of us, our users, or others
Cookies
Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences.
Payment Processing
Payments are processed by third-party payment processors (e.g., Stripe, PayPal, or similar). These providers collect and process your payment details directly under their own privacy policies. We recommend reviewing the privacy policy of the payment processor used at checkout.
Keeping Your Data Secure
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and transaction records may be retained longer to comply with tax and accounting requirements.
International Data Transfers
We are based in Canada, and our Services are available to users globally. Your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate, which may have data protection laws different from those in your jurisdiction. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
Your Rights
Canada (PIPEDA)
If you are located in Canada, you have the right to access the personal information we hold about you, request corrections, and withdraw consent for certain uses, subject to legal and contractual restrictions.
European Economic Area / UK (GDPR)
If you are located in the EEA or UK, you have the right to access, correct, delete, or restrict processing of your personal data, the right to data portability, and the right to object to certain processing, including for direct marketing. You also have the right to lodge a complaint with your local data protection authority.
Other Jurisdictions
Depending on where you live, you may have additional rights under applicable local law (for example, California's CCPA/CPRA). We will honor applicable rights requests in accordance with the law that applies to you.
To exercise any of these rights, contact us using the details below.
Third-Party Websites
Our Site and Services may contain links to third-party websites, applications, or services that are not owned or controlled by us (for example, social media platforms, partner sites, or booking/scheduling integrations). This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of any third-party site, and we encourage you to review the privacy policy of any third-party site before providing your information.
Children's Privacy
Our Services are intended for use by parents, caregivers, and other adults 18 years of age and older. We do not knowingly collect personal information directly from children. Information about your child that you provide to us during intake, consultation or in service windows is provided by you, the parent or caregiver, voluntarily for the purpose of receiving our Services.
Changes to This Policy
From time to time, we may make updates to this Privacy Policy. When we do, we will post the revised version here and update the “Last updated” date above.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Rooted in Matrescence