Terms of Service
Last updated: August 2026
These Terms of Service ("Terms") govern your access to and use of Rooted in Matrescence Ltd.'s ("we," "us," or "our") website at rootedinmatrescence.ca (the "Site"), and our digital products and services (collectively, the "Services").
By accessing the Site or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
Our Services
Rooted In Matrescence Ltd. supports parents and caregivers with children between birth and 3 years old. Depending on the service or package you choose, this may include an in-depth sleep assessment, a sleep plan built around your child and your family’s values, and continued support through scheduled check-ins or messaging support.
No Medical Advice Provided
Important: Our services are educational in nature and do not constitute medical advice. We are not licensed medical professionals. Always consult with your pediatrician or healthcare provider regarding any medical concerns about your child's sleep or health. If you suspect your child has a medical condition affecting sleep (such as sleep apnea, reflux, or other conditions), please seek appropriate medical care.
Payments & Refunds
Payment is due in full at booking, unless we have arranged a payment plan together.
All prices are listed in CAD unless otherwise stated.
All sales and bookings are final. We do not offer refunds. 1:1 Consultations, including phone, text, email support, or guides purchased within a consult are non-refundable.
All transactions are handled securely and are processed through third-party payment processors. By making a purchase, you agree to the applicable payment processor's terms.
You are responsible for any taxes, duties, or fees associated with your purchase.
We reserve the right to change pricing at any time; changes will not affect bookings or purchases already confirmed.
If you need to cancel before your consultation, reach out within 48 hours of booking.
No-shows or late cancellations outside the applicable window are not eligible for credit or rescheduling.
Your satisfaction matters — if something is not working, please tell us.
Chargebacks
You are completely responsible for all charges, fees, and taxes arising from any service or digital product purchase. By purchasing any Products or Services, you agree to allow Rooted In Matrescence Ltd. to use the submitted credit card as the payment method for purchase. You further agree that you shall not file any dispute or chargeback with your credit card company, bank or any other financial institution. Company reserves the right to collection of any and all additional fees, costs, expenses and service charges which may be associated with filing of such a dispute, chargeback, reversal request or recollection claim, without limitation, court costs and attorney’s fees.
If a chargeback is placed on a purchase, or we receive a threat of a chargeback during or after purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
You agree and acknowledge that filing a false chargeback claim is illegal and considered to be Chargeback Fraud (“friendly fraud”) and could result in a finding of bank (wire) fraud, which does carry a fine. Company retains the right to have the bank which holds the card you used to make the purchase investigate your claim based upon chargeback fraud allegations, which could result in a ban from Company’s services and products as well as the termination of your banking relationship.
Support Windows & Scheduling Calls
Each package includes a defined support period during which you have access to sessions, check-ins, and ongoing support:
Payment must be received in full before a booking can be scheduled. Once payment is processed, we will contact you to arrange your appointment date and time. Submitting payment does not guarantee a specific date or time slot; scheduling is subject to availability and will be confirmed directly with you.
All sessions included in your package must be scheduled before the end of your support period.
Unused sessions after your support period expires are forfeited and cannot be carried over or refunded.
It is your responsibility to schedule sessions in a timely manner within your support window.
We recommend scheduling check-in sessions early to ensure availability.
What We Ask of You
To help us support you and your child well, we ask that you:
Share honest, complete information about your child and your family’s situation.
Come to us with any struggles, concerns or questions along the way — we will adjust as needed.
Show up for scheduled appointments, or give at least 24 hours’ notice if you need to reschedule.
Book all included calls within your specified support window.
Intellectual Property
All content on the Site, including text, graphics, logos, digital products, and software, is owned by or licensed to Rooted in Matrescence Ltd. and is protected by copyright and other intellectual property laws. Except as expressly permitted (e.g., licensed digital products you've purchased), you may not copy, modify, distribute, sell, or lease any part of the Services without our prior written consent.
Confidentiality
What you share with us during consultations, calls and messages stays private. We will not pass along your family’s information to anyone outside our practice, except where the law requires it or you have given us clear permission to do so. For more details, see our Privacy Policy.
Limitation of Liability
While we strive to provide excellent service and support to every family we work with, every child’s sleep is unique, and we do not promise a specific outcome. Rooted in Matrescence Ltd. shall not be liable for any indirect, incidental, or downstream damages connected to the use of our services and guidance. Our total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid us for the Product(s) purchased under this Agreement.
Release of Claims
In no event will we be liable to any party for any type of direct, indirect, special, incidental, equitable, or consequential damages for any use of or reliance on our Products, or on those affiliated with us in any way, and you hereby release us from any and all claims; including, without limitation, those related to personal injuries, deaths, accidents, misapplication of information, or any other loss, physical or mental disease, condition or issue, or otherwise, even if we are expressly advised of the possibility of such damages or difficulties.
These Terms of Service require the use of arbitration on an individual basis to resolve disputes, rather than jury trials, and limit the remedies available to you in the event of a dispute. You fully understand and agree that by enrolling in, purchasing, and/or using any of our Products that you are waiving certain legal rights and you are voluntarily agreeing to do so.
Maximum Damages
The sole remedy for any actions or claims shall be limited to and shall not exceed the total monies paid by You for the Product(s) purchased under this Agreement.
Arbitration Notice
These Terms of Service require that any dispute between you and Company will be resolved by binding, individual arbitration on an individual basis, rather than jury trial, and limit the remedies available to you in the event of a dispute. You understand that you waive your right to participate in a class action lawsuit or class-wide arbitration and that you are waiving certain other legal rights and you are voluntarily agreeing to do so.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Alberta, Canada, without regard to conflict of law principles. Any disputes arising from these Terms or the Services shall first be attempted to be resolved informally by contacting us. If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts located in Alberta, Canada.
Changes to These Terms
We may update these Terms from time to time. We will post the revised version on this page with an updated "Last Updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Contact Us
If you have questions about these Terms, please contact us at:
Rooted in Matrescence